FAQ

We supply research peptides and selected laboratory supplies for qualified research customers, laboratories, distributors, and business buyers. Product availability, specifications, and supporting documents may vary by item and batch.

No. All products sold on this website are intended solely for laboratory research and are not for human consumption, veterinary use, diagnostic use, or therapeutic use.

Orders may be submitted by customers who understand the research-use-only status of the products and agree to comply with all laws and regulations applicable in their jurisdiction. We may request additional information before accepting an order.

Guest checkout may be available, but creating an account makes it easier to view order history, manage contact details, and follow up on previous orders.

The applicable purity specification is shown on the product page or supporting documentation. Many peptide products are specified at ≥99% by HPLC, but customers should confirm the specification for the selected product and batch before ordering.

Available COA and quality-document images can be viewed in our Lab Reports section. Product- and batch-specific documentation can also be requested through the contact form before purchase.

Where available, product pages include the product name, SKU, purity specification, molecular formula, molecular weight, form, storage guidance, price, and research-use statement.

We can review bulk quantities, packaging requirements, private-label projects, and other B2B requests individually. Please provide the product, quantity, destination country, and required documentation through our Contact page.

Always follow the storage instructions shown on the product page, label, and available documentation. Many lyophilized peptide products are listed for storage at -20°C and should be protected from heat, light, and moisture. Requirements may differ by product.

Your order is reviewed for product availability, quantity, shipping destination, and payment requirements. If manual payment is selected, our team will send the appropriate invoice or payment instructions before processing begins.

Processing time depends on stock availability, order size, documentation requirements, payment confirmation, and destination. Estimated timing will be provided after order review; website submission does not guarantee an immediate dispatch date.

International shipping may be available to supported destinations. The buyer is responsible for confirming that the product may be lawfully purchased, imported, possessed, and used in the destination jurisdiction.

When tracked shipping is used, tracking information is normally provided after the parcel has been accepted by the carrier. Tracking updates and delivery timing are controlled by the carrier and customs authorities.

Packaging is selected according to the product, quantity, shipping route, and available handling requirements. Contact our team before ordering if your institution requires specific labeling, documentation, or packaging.

The checkout currently offers Bank Transfer (B2B) and Request Payment Instructions. The available methods shown at checkout are authoritative and may change based on order review or availability.

An order is not considered paid until funds have been received and confirmed by our team. Submitting an order or receiving an order number does not by itself confirm payment.

For security, bank account details are provided only on the official pro forma invoice or in payment instructions sent after order review. Do not send funds to details received from an unverified source.

Include the order number or invoice number shown in your payment instructions. Missing references can delay payment matching and order processing.

Contact us as soon as possible. Changes or cancellations may be possible before payment confirmation, allocation, preparation, or dispatch. Once processing has begun, changes cannot be guaranteed.

Contact us promptly with your order number, a description of the issue, photos of the outer packaging, shipping label, and affected items. Keep all packaging until the review is complete.

Eligibility depends on the product condition, issue reported, shipping status, and applicable policy. Research products generally cannot be returned after opening or improper storage. Contact us before sending anything back; unauthorized returns may not be accepted.

Use our Contact form, email [email protected], call +1 (571) 470-9483, or use the WhatsApp Live Chat button on the homepage. Most inquiries receive a response within 12–24 hours on business days.